TERMS & CONDITIONS
We endeavour to provide accurate and updated translations in our site.
In case of discrepancy the English version will be the definitive.
HOW YOU CAN MAKE PAYMENTS
We have a wide range of options available for you to make payments, so here are your options:
You can ask your bank to transfer the payment from your account into ours. Our bank details will be given to you on receipt of your reservation request. Once we receive your statement or proof of transfer, we go ahead and make your reservation for you.
Payment with Credit & Debit Cards
We accept payment with the following internationally recognised credit cards: American Express, Visa, Visa Electron, Maestro, Mastercard. Personal cheques are only acceptable with prior arrangement with the Management.
A deposit of 25% of your room rate charge is required to confirm your reservation. This deposit covers cancellation fees as well as apartment inventory and will be credited to your account when you leave.
The deposit will be refunded, less a handling charge of 5%, on cancellations up to 14 days prior to arrival. If the cancellation is made in less than 14 days prior to arrival the full amount of the deposit will not be refunded.
How do I make a booking?
Go to our Booking page online and see both of our options.
You can either fill out our Email Reservation Request, this booking form is just the first phase of preparing for your holiday. Fill in the form and submit it. We will then contact you directly to finalise your booking and confirm reservations and prices. Only then will we ask for a deposit. To confirm your reservation, we require a 25% deposit to be made by credit card or bank transfer.
Alternatively, Book Online Now on our official website, with an option of paying the 25% deposit or the full amount. Fill in the form, following the instructions and you will then receive an automated confirmation.
Or, if you prefer, you can always call us and book directly on the telephone.
Land line +351 291 204 410, mobile +351 919 269 603.
All rates are quoted in Euros and include service charge, local taxes as well as VAT.
All rates are quote per apartment per day. Does NOT include the breakfast *. Room rates include free use of swimming pool, deck chairs, parasols, towels, safe and Wi-Fi. The management cannot guarantee a particular room but will always, should it be necessary to make a change from your confirmed reservation, endeavour to make any alterations within the same category of accommodation.
* A picnic breakfast is available at extra charge if pre-booked.
All types have either a balcony or terrace with sea view and mountain view or partial sea view and garden access. Accommodation comes fully equipped and with all necessary linen that you will need for your holiday.
Do we collect any personal information about you?
When you browse our site, we do not collect personal information about you. The only way we receive any kind of personal information is if you give it to us on a contact or reservation request page.
To make a reservation with us, we will require some information about you to deal with your booking as smoothly as possible. This information may include such details as your name, your address and your credit card details. We pass on your information to third parties with our company, only for the purpose of completing your booking with us.
Where is your personal information stored?
All personal information is stored in secure databases within a secure environment to prevent unauthorised access.
When you visit our web site or send e-mails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail.
Cancellation procedures can be done on the web page you made the original reservation on or by contacting us directly. Our cancellation policies are just a guideline since we do our best to give a credit towards future stays and we review each case on its merits.
Accommodation cancelled more than 14 days prior to arrival – 5% of deposit value.
Accommodation cancelled less than 14 days prior to arrival – 100% of deposit value.
On High seasons, accommodation cancelled less than 14 days prior to arrival – 100% of booking value.
No-Shows – 100% of deposit value will be charged. In high season* the 100% of booking value will be charged.
Early Departures: In high season* full stay will be charged for early departures as of departure date.
For Christmas and New Year’s Eve, on making a reservation, minimum nights required are:
7 nights for arrivals between 23rd and 30th December 2015,
5 nights for arrivals on 31st December 2015,
4 nights for arrivals on 1st January 2016.
For the rest of the high season* a minimum of 5 nights.
* High season – Christmas and New Year, Easter and Flower festival weeks.
If we do not receive payment according to these Booking Conditions we will acknowledge this as a cancellation on your behalf. You will be charged accordingly.
PRODUCT DESCRIPTIONS AND PRICES
We attempt to be as accurate as possible. However, we cannot warrant that product descriptions or other content of this site is accurate, complete, reliable, current, or error-free. Occasionally, for reasons beyond our control, pricing inaccuracies or other errors may be generated. So all reservations submitted through the web site are screened prior to our acceptance.
If an item's correct price is lower than our stated price, we will charge the lower amount and confirm your booking.
If an items correct price is higher than our stated price, we will, at its discretion, either contact you for instructions before confirming your booking or cancel your order and notify you of such cancellation.
We have taken reasonable steps to ensure the information provided by us on this Web site is accurate at the time you view it. However, we cannot and have not checked the accuracy of all information provided by outside sources or by the providers of other information, e.g. currency conversion rates, or of other parties linked to or from the Web site.
All such information is provided in good faith and we exclude liability for any errors, omissions or misleading information (unless made recklessly or fraudulently) to the maximum extent permitted by law, together with all implied warranties in connection with such information.
COMPLAINTS AND RESOLUTION
If you have a complaint, you must inform us immediately.
If you do not tell us about your complaint our ability to investigate it could be seriously hampered. Because of this, unless there is a valid reason why you did not tell us about your complaint, we will not consider ourselves liable for those complaints.